GOV.UK is the single website for the UK government. The site acts as a single point of contact for over 300 government departments and agencies. To keep copy consistent across departments, a style guide was introduced, which needed to be rolled out as part of training sessions.

What we did for them

We designed a full-day training session on how to write for the web and use the GOV.UK style guide. Christine trained 1,500 people across the UK over 18 months. We helped them to better understand user needs by slimming down their content and advocating the use of plain English.

What they say

“Christine is an excellent mentor and trainer who inspired change with everybody who went on the training courses. Without Christine and the work she did with over 300 government agencies the change would not have happened. This was more than training – this was getting people to understand why user needs are so important and how to write quality content to meet user needs.”

Elisse Jones: Delivery Manager – Agency & ALB transition to GOV.UK at Government Digital Service, Government Digital Service

Staff Writer