National Institute for Health and Care Excellence


NICE provides guidance and advice to healthcare professionals, local government and members of the public. Their organisation aims to improve health and social care across the UK.

What we did for them

NICE needed to improve their website content and empower people across the organisation to be able to put users first when creating content. 

We built a bespoke training course on user-focused writing for their 60-strong combined communication, writing and enquiry-handling teams. The session covered writing for digital and focused on getting people across the teams to share their knowledge. 

At the end of the course the teams had discovered new ways of working together to share information as well as being confident in how to make their content more user focused.

Staff Writer